Black Pepper & Basil

AGE CONFIRMATION

ARE YOU OF LEGAL AGE TO CONSUME ALCOHOLIC BEVERAGES?

YESNO

You must be of the minimum legal age for consuming alcoholic beverages as stipulated in your country.

Terms and conditions

Black Pepper & Basil, LDA - NIF 509 073 417, with a physical store at Rua Tomás da Anunciação 85-A, 1350-324 Lisbon, with opening hours from Monday to Saturday from 10:30 am to 7:30 pm.

The use of the website www.blackpepperandbasil.com and the carrying out of any purchase or transaction therein implies the acceptance of these general terms and conditions of use.
These terms and conditions are updated as necessary.

These changes and updates may occur at any time and without prior notice.

  • 1. Online Sales Conditions

    • All alcoholic products and beverages may only be purchased by individuals over the age of 18 or the legal age for consuming alcoholic beverages in their country of residence.
    • Any and all sales will only be processed after payment has been received.
    • All images on this website, whether product images, promotional images or otherwise, are merely illustrative and the products for sale may differ from those represented by them.
    • Promotions available in the online store may not be available in the physical store and vice versa.

  • 2. Shipping and Payments

    • Shipments are made throughout the national territory and, when applicable, abroad.
    • Delivery times vary depending on the recipient's location and product availability.
    • Shipping costs will be provided at the time of purchase and may vary depending on the destination and order weight.
    • Payments can be made via PayPal and Multibanco.
    • The order will be dispatched after payment confirmation.

  • 3. Products and Services

    • All available products are subject to stock availability.
    • Out-of-stock products can be supplied with varying delivery times.
    • In case of prolonged unavailability (more than 4 business days), the customer will be contacted to choose between waiting, selecting a similar product, or requesting a refund.

  • 4. Prices, Fees and Taxes

    • The prices displayed include VAT at the applicable rate unless stated otherwise.
    • Pricing information may change without prior notice.
    • Promotional campaigns and bundles are limited to existing stock.
    • BP&B is not responsible for computer errors resulting in incorrect prices and may cancel purchases in the event of an obvious error.

  • 5. Returns and Refunds Policy

    Returns must be made within a maximum of 14 calendar days after receiving the product.

    The product must be in perfect condition, in its original packaging, and with no signs of use.

    If you receive a defective product, you should refuse the order and inform the carrier.

    In cases of manufacturing defects, Black Pepper and Basil will replace the product after verification and investigation by the manufacturer.

    A refund, when applicable, will be processed within a maximum of 14 days.

  • 6. Warranty Policy

    • All marketed products are subject to the applicable legal warranty.
    • The warranty covers manufacturing defects only and does not cover damage resulting from improper use or natural wear and tear.
    • To activate the warranty, the customer must provide the invoice and report the issue via email or phone.
    • Black Pepper and Basil will forward the product for manufacturer analysis, and if the defect is confirmed, it will proceed with a replacement or repair at no additional cost.

  • 7. Photos and Information

    • All website content, including texts, images, and illustrations, is protected by copyright and may not be reproduced without permission.
    • Product information is provided by manufacturers and may be subject to change.
    • Black Pepper and Basil recommends reading the information on labels before consumption.

  • 8. Conflict Resolution

    Black Pepper & Basil is committed to providing the best experience for its customers. If any issues or questions arise regarding our services or products, we are available for clarification and resolution.


    8.1. Contact Information for Complaints and Clarifications

    If you need assistance or wish to file a complaint related to purchases made, you can contact us through the following means:

    Email: shop@blackpepperandbasil.com

    Phone: +351 21 584 08 24

    Mobile: +351 91 555 70 22

    Our customer service channels are available from Monday to Saturday, from 10:30 AM to 7:30 PM.


    8.2. Alternative Dispute Resolution

    In case of disputes related to contractual obligations arising from purchase and sale or service contracts, as consumers, you may resort to Alternative Dispute Resolution (ADR), an alternative to judicial proceedings. Our company is committed to seeking an amicable solution.

    Alternative Dispute Resolution Entity:

    Lisbon Consumer Dispute Arbitration Centre

    Address: Rua dos Douradores, 116, 2nd floor, 1100-207 Lisbon

    Phone: +351 218 807 030

    Fax: +351 218 807 038

    Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

    Website: www.centroarbitragemlisboa.pt


    8.3. Cross-Border Consumer Dispute Resolution

    If the dispute is related to cross-border online purchases, you may contact the European Consumer Centre via the Online Dispute Resolution (ODR) Platform. This platform allows you to resolve disputes related to purchase and sale contracts or online services efficiently and at no cost.

    ODR Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PT

    For more information about your rights as a consumer, please visit the Consumer Portal: www.consumidor.pt